Do we charge sales tax?
Yes. In accordance with Virginia Law, we charge sales tax on all sales that occur in Virginia. Sales delivered out of state do not require us to collect sales tax.
I live locally, can I come play your guitars?
Yes, but we're different. We bring the guitars to you at your home or office. For clients who prefer to meet elsewhere, we work with local studios and use their spaces to meet with clients for a private experience.
Why do new prospective clients have to contact us via the web first?
Spam, scams, and bad intentions. We work with great guitars and great people; this initial screening allows us to save time otherwise wasted dealing with, let's say, "insincere" people and focus on our clients.
Do you have a mailing list?
Yes. You can join our list by here. Periodically, we send out emails with inventory updates, special events, and unique experiences for our community of clients.
Do we offer a warranty and accept returns?
We want happy clients because happy clients come back. We offer a 7-day return period for sales made through our in-person concierge program. We have never had a guitar returned. Our clients get to spend time playing and getting to know a guitar in a private setting before purchasing, but should they spend a few days with it and decide it isn't a fit, we will take it back as long as it's in the same condition as when purchased.
Web orders- New guitar and amp returns accepted within 3 days of delivery and a refund is issued minus the cost of return shipping or a customer may ship back at own expense for a full refund.
Home Select purchases require a phone consultation before shipping and include a 3 day return period. Return shipping is on us.
Used guitars and amps are sold "As Described" and may not be returned unless there is a material difference in condition from our description and pictures. These are noted on the product page.
All returns must be in original packaging and in original, unused condition. Damages and signs of use will be assessed and charged against a refund if found. If products arrive damaged from shipping, it must be reported to us within 24 hours with pictures of shipping packages and damage. All packaging and materials must be saved until a claim is resolved or a return initiated.
For new instruments, manufacturer warranties apply. For used instruments, there are no manufacturer warranties and we do not offer an extended warranty. That said, we will always try to do what it takes to keep our clients happy.
This privacy notice discloses the privacy practices for TreeBoneGuitars.com and all Tree Bone Guitars LLC web properties. This privacy notice applies solely to information collected by these websites. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship information. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. These sites use Google Analytics to collect data about traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have the user's prior affirmative (i.e., opt-in) consent to, that identification or merger, and are using a Google Analytics feature that expressly supports such identification or merger. View Google's opt out information here: https://tools.google.com/dlpage/gaoptout/We use forms and other voluntary data collection methods on third part sites such as Facebook, Instagram, and others. Our Privacy Policy applies to the data we collect using these methods. Because the data is collected via a third party site, the third party sites privacy policy also applies and is not controlled by us. We encourage you to view the privacy policy of these sites before providing information.
TCPA Disclosure
By submitting your contact request or information you agree to correspondence with us and consent (not required as a condition to purchase a good/service) for us to contact you (including through automated means) via telephone, mobile device (including SMS and MMS), and/or email, even if you are on a corporate, state or national Do Not Call Registry, and you agree to our Privacy Policy.
You may opt out of any future contacts from us at any time.
You can do the following at any time by contacting us via the email address or phone number given on our website:See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.
Information Collection, Use, and Sharing
We have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship products. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. These sites use Google Analytics to collect data about traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have the user's prior affirmative (i.e., opt-in) consent to, that identification or merger, and are using a Google Analytics feature that expressly supports such identification or merger. View Google's opt out information here: https://tools.google.com/dlpage/gaoptout/We use forms and other voluntary data collection methods on third part sites such as Facebook, Instagram, and others. Our Privacy Policy applies to the data we collect using these methods. Because the data is collected via a third party site, the third party sites privacy policy also applies and is not controlled by us. We encourage you to view the privacy policy of these sites before providing information.
