Do we ever sell lower priced guitars (sub $2000)?

Occasionally, we buy collections that contain lower priced guitars or have existing clients who ask for specific instruments to compare, and some are instruments we would not normally stock or procure. They are great guitars, but it's not what we do, so we sell them online, to other dealers, at shows, and to existing clients.

Do we charge sales tax?

Yes. In accordance with Virginia Law, we charge sales tax on all sales that occur in Virginia. Sales delivered out of state do not require us to collect sales tax.

Do we disclose repairs?

Yes. We fully disclose any work we've perfrormed or discovered during our intake process. Many vintage instruments have repairs; it's the nature of wood and guitars being used. It doesn't mean they aren't great guitars, it just means they've seen a few things.

Why do new prospective clients have to contact us via the web first?

Spam, scams, and bad intentions. We work with great guitars and great people; this initial screening allows us to save time otherwise wasted dealing with, let's say, "insincere" people and focus on our clients.

Do you have a mailing list?

Yes. You can join our list by here. Periodically, we send out emails with inventory updates, special events, and unique experiences for our community of clients.

Why don't we sell more brands of new guitars?

There are a couple of reasons. First, there are dealers in most towns, large and small. There are online stores and marketplaces that sell the most common brands and models and can have them at your door overnight. Our service fills a gap for players and collectors who are looking beyond what they can buy from their local retailer. Second, manufacturers require dealer agreements that require dealers to carry certain product mixes. We stock and procure instruments that fit our clients, not what the manufacturers need to move.

We are talking with several smaller manufacturers and boutique builders to procure new stock, but it is an ongoing process as we don't fit the mold.

Do we sell "refurbished" guitars?

Sometimes, but they are clearly disclosed. It's important to understand what "refurbished" means. "Refurbished" does not mean "refinished." A refurbished guitar is a current or recent model guitar that encountered an exception in the manufacturing process, was returned, was shipped without a part (missing tremolo bar, for example), or experienced damage before being sold. A guitar is considered refurbished when the manufacturer or third party resolves the exception, makes a repair, or inspects and resells the guitar after a return. These guitars are often brand new with nothing wrong with them, a small blemish, or invisible repair.

We work with a company called MIRC in Nashville. MIRC has relationships with manufacturers to receive their exceptions, resolve them, and get the instruments into the hands of dealers. All of their guitars undergo intensive screening and expert repair, if needed- though most don't. All of the instruments MIRC sends to dealers are clearly marked "Used" on the headstock.

A small portion of our instruments are purchased from MIRC and we discuss this with our clients prior to presenting them as options. As a dealer, we love buying instruments from MIRC because we know they are great instruments, don't have any issues, and can be sold to our clients at great discounts off of factory new. Compare that to buying on the public and private markets, where a seller may not be the most transparent or may lack the knowledge to identify issues and the risk is far greater.

Do we offer a warranty?

We want happy clients because happy clients come back. We offer a 7-day return period for sales made through our concierge program. We have never had a guitar returned. Our clients get to spend time playing and getting to know a guitar in a private setting before purchasing, but should they spend a few days with it and decide it isn't a fit, we will take it back as long as it's in the same condition as when purchased.

Sales outside of our concierge program differ; some are a 3-day return window and some are as-is. We clearly state that for each item.

For new instruments, manufacturer warranties apply. For used instruments, there are no manufacturer warranties and we do not offer an extended warranty. That said, we will always try to do what it takes to keep our clients happy.

Privacy policy

This privacy notice discloses the privacy practices for TreeBoneGuitars.com and all Tree Bone Guitars LLC web properties. This privacy notice applies solely to information collected by these websites. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. How you can correct any inaccuracies in the information.

‍Information Collection, Use, and Sharing
‍We have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship information. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. These sites use Google Analytics to collect data about traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have the user's prior affirmative (i.e., opt-in) consent to, that identification or merger, and are using a Google Analytics feature that expressly supports such identification or merger. View Google's opt out information here: https://tools.google.com/dlpage/gaoptout/We use forms and other voluntary data collection methods on third part sites such as Facebook, Instagram, and others. Our Privacy Policy applies to the data we collect using these methods. Because the data is collected via a third party site, the third party sites privacy policy also applies and is not controlled by us. We encourage you to view the privacy policy of these sites before providing information.

TCPA

‍TCPA Disclosure
‍By submitting your contact request or information you agree to correspondence with us and consent (not required as a condition to purchase a good/service) for us to contact you (including through automated means) via telephone, mobile device (including SMS and MMS), and/or email, even if you are on a corporate, state or national Do Not Call Registry, and you agree to our Privacy Policy.

‍You may opt out of any future contacts from us at any time.
You can do the following at any time by contacting us via the email address or phone number given on our website:See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.

‍Information Collection, Use, and Sharing
We have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship products. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. These sites use Google Analytics to collect data about traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have the user's prior affirmative (i.e., opt-in) consent to, that identification or merger, and are using a Google Analytics feature that expressly supports such identification or merger. View Google's opt out information here: https://tools.google.com/dlpage/gaoptout/We use forms and other voluntary data collection methods on third part sites such as Facebook, Instagram, and others. Our Privacy Policy applies to the data we collect using these methods. Because the data is collected via a third party site, the third party sites privacy policy also applies and is not controlled by us. We encourage you to view the privacy policy of these sites before providing information.

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